Test Bank For Information Systems Today 7th Edition by Valacich
Information Systems Today, 7th Global Edition (Valacich)
Chapter 2 Gaining Competitive Advantage Through Information Systems
1) At the ________ level of a firm, the routine, day-to-day business processes and interactions with customers occur.
A) strategic
B) tactical
C) operational
D) managerial
E) executive
Answer: C
AACSB: Analytical thinking
Difficulty: Easy
Learning Obj.: 2.1: Discuss how information systems can be used for automation, organizational learning, and strategic advantage.
Classification: Concept
2) Why are information systems typically used at the operational level?
A) to create a risk information sheet
B) to define all project tasks
C) to identify all business activities
D) to create use cases
E) to increase efficiency
Answer: E
AACSB: Information technology
Difficulty: Easy
Learning Obj.: 2.1: Discuss how information systems can be used for automation, organizational learning, and strategic advantage.
Classification: Concept
3) Which of the following actions is a part of operational planning?
A) making day-to-day decisions that are highly structured and recurring
B) effectively utilizing and deploying organizational resources to achieve strategic objectives
C) focusing on long-term strategic questions facing the organization
D) dealing with complex problems with broad and long-term ramifications for the organization
E) focusing on balancing performance across the organization
Answer: A
AACSB: Analytical thinking; Information technology
Difficulty: Moderate
Learning Obj.: 2.1: Discuss how information systems can be used for automation, organizational learning, and strategic advantage.
Classification: Concept
4) ________ are a set of activities an organization performs in order to reach their business goals.
A) Business processes
B) Business standards
C) Business technocracies
D) Business data flow models
E) Business cases
Answer: A
AACSB: Information technology
Difficulty: Easy
Learning Obj.: 2.1: Discuss how information systems can be used for automation, organizational learning, and strategic advantage.
Classification: Concept
5) With respect to decision making in organizations, ________ decisions are those in which the procedures to follow for a given situation can be specified in advance.
A) comparative
B) structured
C) unscrupulous
D) asymmetrical
E) disfigured
Answer: B
AACSB: Information technology
Difficulty: Easy
Learning Obj.: 2.1: Discuss how information systems can be used for automation, organizational learning, and strategic advantage.
Classification: Concept
6) Ben White is the manager of a retail store. His work typically includes the routine, day-to-day interactions with customers. Once in a while, he also solves customers’ problems and deals with dissatisfied customers. Additionally, he has to keep track of inventory and issue an order for additional inventory with levels below a specified level. Ben is a(n) ________ level manager.
A) operational
B) tactical
C) strategic
D) managerial
E) executive
Answer: A
AACSB: Analytical thinking; Information technology
Difficulty: Moderate
Learning Obj.: 2.1: Discuss how information systems can be used for automation, organizational learning, and strategic advantage.
Classification: Application
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